Shipping policy
Free shipping on every order.
Processing time
Orders are processed within 1–3 business days (excluding weekends and holidays). You'll receive a confirmation email when your order is placed and a shipping confirmation with tracking once it ships.
Delivery time
Once shipped, orders typically arrive within 7–10 business days. Delivery times are estimates and can be affected by carrier delays, weather and peak holiday volume.
Where we ship
We currently ship to addresses in the United States. We can't deliver to PO boxes, so please use a full street address.
Tracking
Your tracking link is included in your shipping confirmation email. Tracking can take 2–5 business days to show movement after the label is created.
Shipping Protection
Shipping Protection is an optional $5 add-on offered in your cart. If your protected order is lost, stolen or damaged in transit, email info@flowservice.ai with your order number (and a photo for damage) and we'll send a free replacement or issue a full refund, no questions asked. Lost-in-transit claims can be made once tracking has shown no movement for 10 business days; stolen-after-delivery claims within 7 days of the marked delivery date; damage claims within 7 days of delivery. Shipping Protection is non-refundable once the order has shipped.
Lost, delayed or damaged packages
If your tracking hasn't updated in 10 business days, or your order arrives damaged, email us at info@flowservice.ai with your order number (and photos for damage) and we'll make it right.
Marked as delivered but not received
Carriers sometimes mark a parcel as delivered shortly before it actually arrives. Please check around your door, your mailbox or parcel locker, and with neighbors, and allow 24 hours. If it still hasn't turned up, email us at info@flowservice.ai with your order number. We'll open a claim with the carrier and work with you to resolve it.
Wrong address
Please double-check your shipping address at checkout. If you spot a mistake, contact us within 12 hours of ordering and we'll update it before your order ships.