Refund policy

30-day money-back guarantee

Try your Touch-Up Stick for 30 days. If it's not for you, email us within 30 days of delivery for a full refund to your original payment method. The product should be returned in its original packaging with the cap and charging cable.

How to start a return

Email info@flowservice.ai with your order number. We'll reply with return instructions within 1–2 business days. Items sent back without contacting us first can't be accepted.

Return shipping

Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.

Damaged or defective items

If your Touch-Up Stick arrives damaged or stops working within 30 days of delivery, email us with your order number and a photo or short video of the issue. We'll send a free replacement or issue a full refund, including shipping. No need to send the faulty one back.

Multi-packs

2-packs and 3-packs can be returned in full for a refund. We can also refund individual unopened units from a multi-pack at the per-unit price paid.

Non-returnable items

Items returned used or damaged by the customer, and Shipping Protection once the order has shipped.

Refund timing

Once we receive your return, we'll issue your refund within 5 business days. Your bank may take a few extra days to post it.

Cancellations

You can cancel within 12 hours of ordering for a full refund, as long as the order hasn't shipped.